Privacy Policy

Privacy Policy

Please read the below

Privacy Policy

Introduction
Thank you for your interest in Easy Health, Inc. on behalf of itself and our related entities (collectively, “Easy Health,” “we,” “us,” or “our”). This Privacy Policy (“Policy”) applies to the following websites owned and operated by Easy Health, and our other websites where we post this document as the applicable Privacy Policy, including: joineasyhealth.com, medicare10.com, andmedicareadvisors365.com (the “Websites”).

This Policy describes how we collect, use, share and secure the personal information you provide. It also describes your choices regarding use, access, and correction of your personal information. If you are a California resident, please see our California Privacy Policy which provides additional details about how we handle your personal information and how you can exercise your rights under the California Consumer Privacy Act.  Your use of the Websites is subject to this Policy and the Terms – if you do not agree to the Policy or Terms, you may not use the Websites.

At Easy Health, we are committed to protecting your privacy. To help with your insurance and healthcare needs, including when serving as a licensed insurance agent, we will ask you to provide us with personal information (as defined below). We use your personal information to help you find and, if you choose todo so, apply for health insurance and other products that may be of interest to you and your family. We only use and disclose your personal information in accordance with our Policy.  We use commercially reasonable technologies to ensure the security and confidentiality of the personal information you provide us.  

The information privacy practices described in this Policy apply only to information provided to us through the Websites. Accordingly, all the personal information you submit to us after initiating an application on the Websites and non-directly identifying information collected from the Websites shall be governed by this Policy.  However, if you are returning to complete an application that you initiated on another website that is owned or operated by Easy Health (e.g., a partner co-branded website),this Policy may not apply. Please review the privacy policy of the website on which you initiated your application to learn about the information privacy practices that apply to the personal information you submit to us.

If you have questions or concerns regarding our Policy or privacy practices, please contact us at privacy@joineasyhealth.com.

1. INFORMATION WE COLLECT
We collect personal information in the normal course of business to process your insurance application or related follow up, and to provide and improve our services. 

Throughout this Policy, we refer to information that can identify you as a specific individual, such as your name, phone number, email address, Social Security number or credit card number, as “personal information”.  Personal information includes any information about your health or medical history that you may provide us in a health insurance application or any financial or other sensitive personal information that you may provide us in an application to obtain an advanced premium tax credit (or “subsidy”) determination from the government. If you provide information directly to one of our partners or any other third party, then your information would be governed by such other party’s privacy policy.

We collect personal information the following ways:

Registering With Us
We begin collecting personal information from you when you register with us. You may register with us through our Websites by entering your email address and, if you are creating an account, choosing your password. Under our current process, you must create an account in connection with an application for a health insurance or other product offered on our website. You may also register with us through our Customer Care Center by providing certain personal or contact information (e.g., email address, phone number, gender, date of birth) to one of our customer service representatives.

Applications for Health Insurance and Other Products
If you apply for a health insurance or other products through our website, we may ask you to provide us with personal information and/or health information relating to you and any family member who will be included on your application. This information will be used by your chosen insurance company, agent, health savings account (“HSA”) trustee or administrator, or government-run exchange or entity to process your application. Additionally, we may ask you to provide us with your credit card, bank information and social security number, which will be used by your chosen insurance company or HSA trustee or administrator to process your application or collect any fees associated with your application or insurance premiums upon approval of your application. If you apply through us for government health insurance subsidies or for health insurance sold through a government-run exchange, we will ask you for personal information, including financial, tax filing and household information, that we will pass on to government-run sites and entities responsible for processing such subsidies and applications.

Third Party Data
We may receive information about you from other sources, including publicly available databases or third parties from whom we have obtained data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. Examples of the types of personal information that may be obtained from public sources or third parties and combined with information we already have about you, may include: (a)address information from third party sources to verify your address so we can properly communicate with you and to prevent fraud and/or (b) data about our customers from third parties that is combined with information we already have about you, to create more tailored advertising and products.

Third Party Personal Information
You may also provide personal information about other people, such as their name, date of birth and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided. The third party may contact us at privacy@joineasyhealth.com to request that we remove this information from our database.


2.  EASY HEALTH USES OF INFORMATION
We use personal information internally in the following ways: 

Providing Quotes, Processing Applications, or Other Services
We may use your personal information to get in touch with you when necessary to process your application or to provide you with a quote. For example, emails will be sent to you throughout the application process to inform you of the status of your application and to seek additional information that is requested as part of the application. We may also use phone numbers you provide to send you telephone or text messages about your application or account, and such messages may be automatically sent with an auto dialer, an artificial or prerecorded voice, or other automation technology.

Customer Satisfaction, Referrals and Other Products
We or our wholly-owned subsidiaries may contact you to survey your satisfaction of our service, refer our products and services to other people, and/or to inform you of additional products and services. You may opt out of receiving these additional communications from us by following the opt-out procedures below.

Aggregate and Non-Directly Identifying Information
We gather non-directly identifying information about you for our internal purposes, and we may share this non-directly identifying information with third parties.  We use non-directly identifying information primarily for marketing purposes and to improve our Websites and the services we offer you, and we may disclose this information to third parties. 

As is true of most web sites, we may gather certain information automatically or systematically and store it in log files. This information may include aggregate demographic information such as the number of visitors to our Website from a particular state or browser information such as browser type, device type, geographic region, and other non-directly identifying information. We may combine this automatically or systematically collected data with other information we collect about you. We may do this to improve or optimize our services, marketing, analytics, site functionality, service offerings, or for other business needs.

The strict restrictions we have in place for personal information do not necessarily apply to non-directly identifying information. Because non-directly identifying information is designed to not directly identify individuals, please be aware that if we change the way we use such information after we have collected it, we may be unable to contact you to notify you of such change.

We may use cookies, clear gifs, Internet Protocol or IP addresses, tracking pixels, page tags and other similar monitoring technologies to gather non-directly identifying information. For a more detailed discussion on cookies and clear gifs, please see below. Because such technologies develop quickly, we are not limited to using only the technologies described in this Policy for collecting or handling this type of information. 

3.SHARING OF PERSONAL INFORMATION
We do not disclose your personal information to third parties, unless one of the following limited exceptions applies.

Your Consent
If you provide us an indication of your consent to disclose, share or use your personal information in connection with a third party, we may disclose, share or use your personal information in that manner. For example, if you opt in to our social media mailing lists and promotional updates, then we may disclose your relevant personal information to social media platforms where Easy Health has a corporate account for the purpose of adding you to Easy Health’s social media mailing and promotional update lists. Generally in such a situation, the social media platforms are not allowed to use your personal information for their own purposes unless you have a direct account on such social media platforms, in which case your personal information would be handled by the social media platforms in accordance with the social media platforms’ privacy policies.

Your Requests for Products
If you request to be contacted about any type of insurance product, request to be contacted by a licensed agent or other representative, request assistance with enrolling in any type of insurance product or make any other request for someone to contact you (such as by filling out an online request form), then our agents or representatives may contact you, or we may disclose your personal information to a third-party insurance agency, insurance agent, insurance company or other appropriate entity, so that such entity may contact you about any product in which you indicated interest or may assist you in enrolling in any such product. Any additional information that you subsequently choose to provide to any third-party entity will be governed by that entity’s privacy policy.

Insurance Partners
If you submit an application for an insurance product offered by us, then we will disclose your personal information to your chosen insurance company to process your application.  

If you submit a request for information or an application for an insurance product offered through an insurance agent, agency or other business partner with whom we associate or contract, then we may disclose your personal information to that agent, agency or business partner to process your request for information or application or to otherwise provide you with information about insurance products (including contacting you by telephone, email, or otherwise to discuss insurance products in which you may be interested).  

HSA Trustees or Administrators
If you complete an enrollment form for a HAS offered through an authorized HSA trustee or administrator with whom we have associated, then we may disclose your personal information to that trustee or administrator to enroll you in an HSA.  

Government-run Exchanges and Entities
If you complete an application with us that is processed through a government-run exchange or other government-run entity, we will disclose your personal information to that government-run exchange or entity. Please be assured that these partners are only allowed to use your personal information to process your requested quote, application or enrollment form and are legally obligated to maintain strict confidentiality.

Employers, Affinity Groups, and Benefits Administrators or Consultants
If you were referred to us by, or use our Website or call center in connection with, a current or former employer, affinity group, or other organization with which you may be affiliated (or a benefits administrator or consultant associated with such employer, group or organization), we may disclose your personal information to such employer, group, organization, administrator and/or consultant. For example, we may inform such employer, group, organization, administrator and/or consultant whether or not you have enrolled in a plan.  Please be assured that these parties are only allowed to use your personal information as permitted by applicable law. 

Service Providers
We may disclose your personal information to other companies that help us to process or service any application you begin, process or submit through us, or to correspond with you. For example, we may provide your personal information to a service provider to verify the validity or credit limit of your credit card.  Please be assured that the companies we hire to process or service your insurance application or correspond with you are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality.

Legal Obligations
In certain situations, Easy Health may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.) We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process. We may disclose or report your personal information when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities, to resolve consumer disputes, to protect our rights, to protect your safety or the safety of others, to investigate fraud, or to otherwise respond to a government request.

Business Transitions
If Easy Health is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Outside of these exceptions, we will not sell, trade or share your personal information with third parties.

4.
SECURITY, STORAGE, AND PROCESSING OF PERSONAL INFORMATION
We maintain generally accepted standards for physical, electronic and procedural safeguards to protect your personal information.

Upon request, Easy Health will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you otherwise want to correct, update or delete your personal information held by us, you may contact us by email at privacy@joineasyhealth.com or by phone at 208-252-6759. Additionally, you may update your name, email address and password by clicking on the “Sign in” or “My Account” link on this Website and signing in using your email address and password. We will respond to your request to access within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreement.

Please note that once your application has been submitted to your chosen health insurance company or any other relevant party (such as the federal government in the case of an application involving advanced premium tax credits) you may have to contact the insurance company or such other party directly to update your application.

Tracking Technologies
Cookies or similar technologies are used by us and our business and marketing partners, affiliates, and/or analytics or service providers. These technologies are used in analyzing trends, administering this and other sites, tracking users’ movements around this site and other sites, customizing content on this and other sites, and gathering information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies on our site for various purposes such as user authentication, user preferences, our shopping experience, and customizing user experiences. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use Local Storage Objects (LSOs) such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removingHTML5 LSOs. To manage Flash LSOs please click here.

Behavioral Targeting / Re-Targeting / Do-Not-Track
We partner with one or more third party ad networks to manage and display advertising to visitors on our Websites and to manage and display advertising viewed by visitors on other sites. Our ad network partner(s) may use cookies or similar technologies to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests and browsing patterns. Such activity is often called behavioral targeting or re-targeting, and this may change the ads or other features you see on our Websites or other websites that you visit. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out of specific re-targeting programs by clicking here or for the NAI opt-out site here. These opt-out programs may not be designed to work for all advertising networks or methods. Your browser may also have settings to reduce re-targeting, such as switching to (In)private or incognito browsing mode or a mode that does not accept cookies.

Currently, our site does not change its behavior based on receiving your browser’s “do-not-track” setting or signal. Please note that opting out of re-targeting does not opt you out of being served advertising. You will continue to receive generic ads instead of tailored ads.

Browsers and Internet Security
Any time you enter or provide personal information and sensitive information (such as credit card number and social security number) in our website, we encrypt it using Secure Socket Layer (“SSL”) technology. SSL protects information as it crosses the Internet. To support this technology, you need an SSL-capable browser. Easy Health recommends using encryption at least as strong as the 128-bit encryption available in browsers such as recent versions of Microsoft’s Internet Explorer or Google’s Chrome browser. These browsers will activate SSL automatically whenever you begin shopping for a plan on our Websites and when you return to our Websites to complete an application.

In most browsers, you will see either a locked padlock or a key icon to indicate your session connection is taking place via a secure server. This icon indicates you are visiting a secure area within a website. If you need a strong encryption browser, you can go to the Microsoft website or the Google website to download the latest Internet Explorer or Chrome browser. We do not recommend the use of beta browser versions.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Websites, you can contact usat privacy@joineasyhealth.com.

Your Password and Other Security Issues
The password you enter when you begin an application on our Websites is your private entry key into your application. You should never share it with anyone.

If you forget your password, we can send your password through email (provided that you gave us your email address as your user ID when you created an account on our website) or we can help you retrieve your password by calling us toll free at 208-252-6759 or contacting us through the chat function on our website.

Security Risk of Using Non-Approved Automated Software Applications
For security reasons to guard the safety of your data, access to the Websites is limited to SSL-capable browsers such as recent versions of Microsoft’s Internet Explorer or Google’s Chrome. Under no circumstance should you use any software, program, application, or any other device to access or log-in to the Easy Health website, or to automate the process of obtaining, downloading, transferring or transmitting any content to or from our computer systems, website or proprietary software.

Links to Other Websites
Our Websites contain links to other websites. Please note that when you click on one of these links you are “clicking” to another website. Easy Health is not responsible for the information privacy practices or the content of such websites. We encourage you to read the privacy policies of these linked websites as their information privacy practices may differ from ours.

Social Media Features and Widgets
Our Websites include social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features and widgets are governed by the privacy policy of the company providing it.

5. ADDITIONAL INFORMATION
Blog

Our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at www.joineasyhealth.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at www.joineasyhealth.com 

Opting Out
You may opt in and out of additional communications.  For example, we may contact you to survey your satisfaction of our service and/or to inform you of additional products and services.  

If you want to opt out of these surveys and/or notices, you may contact us by email at privacy@joineasyhealth.com.  

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at privacy@joineasyhealth.com.

Please note that you will still receive communications from us regarding your insurance quote, application, policy or advanced premium tax credit even if you opt out of receiving our surveys and/or notices of additional products and services. 

Changes to This Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the date at the top. We encourage you to review this Policy periodically for any changes.  In the event of a material change to this Policy, we may also provide you notice via email or a prominent notice on our Websites.  

Contact Us
If you have any questions about Easy Health or our Websites or this Policy, you may contact us at: Easy Health, 9744 Wilshire Blvd, Suite 305, Beverly Hills, CA 90212 or by emailing us at info@joineasyhealth.com or privacy@joineasyhealth.com.  

Last Updated: April 11, 2022